FAQ Different options for Jira Service Desk

Total Costs of Ownership (TCO) for a big helpdesk with Confluence Questions (25 persons)

Administrator

25 Jira SD Agents, 25 Jira developers, and an unlimited number of customers

Explanation of one of the many combinations for a large helpdesk, a relatively large amnount of developers all using the Atlassian software. The four Atlassian tools are used for:

  • an efficient Service Desk system (25 Agents) and unlimited customers
  • developing software efficiently (25 developers)
  • create documentation (25 Writers)
  • a FAQ to answering frequently asked questions automatically as much as possible.(max 25 persons)

Contact us

Why do I need JIRA to buy JIRA Service Desk?

JIRA Service Desk is an add-on for JIRA, which means you can't use JIRA Service Desk without JIRA.

What's the difference between an agent and a JIRA user?

An agent can use all the JIRA Service Desk functionalities. JIRA users collaborate with agents on help tickets, and can read and comment on tickets. Each service desk agent counts as a JIRA user.

What's a customer?

A customer is an end user that will submit requests to your service desk. Customers don't count as JIRA users, so you can have as many of them as you want!

I already have JIRA, how do I get JIRA Service Desk?

You can try JIRA Service Desk directly from your JIRA site by navigating to the "add-ons" section of your JIRA administration console. JIRA Service Desk requires JIRA 6.3 or higher.

How does my trial work?

If you're starting a cloud trial, you have 7 days to try the product. If you're downloading JIRA Service Desk on your own server, you have a 30-day free trial. You have no obligations to buy. At the end of your trial, we'll send you an email with the option to purchase JIRA Service Desk.

What's the difference between the Cloud option, your EU hosting option and the Server option?

see below with an example of 25 users

Some of the options we can offer you: (e.g. for a 25 Agent system)
Please note: this is the TCO for 3 Year

Atlassian Cloud option

Starter package

$22.500.00

TCO for 3 years
  • Atlassian makes the system available for you
  • Atlassian servers are located in the USA
  • Security according US standard
  • Atlassian sets it up. No indiidual variations possible. Only a limited number of add-ons are available.
  • Instantly available and start quickly
  • Atlassian is managing the technical complex system
  • Hosting and security in the hands of Atlassian
  • You use the infra structure of Atlassia in the USA.
  • Upgrades are done automatically
  • This runs on top of jira, you need to purchase jira also.
  • $1200 per year for jira, This is accounted for in the price mentioned above.
  • When you stop paying, the system will be turned off and we will help you to migrate the data to your own server.

(on your) Server option

Enterprise package

$17400+.00

TCO for 3 years
  • Uses the internal network and it's yours
  • Your IT departments hosts on your own hardware
  • Security according Ithe guidelines of your IT department
  • You do the setup yourselves, we guide you. Full flexibility is available on how you set up Jira.
    All posible add-ons are available
  • Immediately Available within the limitiations of your IT department. Usually you start on a Virtual system
  • Your IT department manages the system. Your database department manages the databases
  • The system is integrated within your own infrastructure
  • The server is securely in your own network
  • The IT department defines when to update.
  • + Don't forget to add the fee you pay to your IT department for deploying your server and for the server admin hours they need to support you
  • $1200 for Jira 25 user license (first year)
  • From the second year onwards,
    license pricing drops to $600/year
  • When you stop paying, the system will continue on your own system.

Pix Server EU Hosting

Most efficient package

$21470.00

TCO for 3 years
  • Hosted by Pix Software but owned by you
  • Pix Software hosts the system for you
  • Security according the latest EU privacy laws
  • We do the setup for you.Full flexibility is available on how you set up Jira. All add-ons are allowed.
  • Available within a couple of days. Your IT department defines hwo we setup the system
  • The system is co-managed by your IT Department and by Pix Software
  • The system integrates within your infrastructure, ueses your domain names and is securely accessible via SSL and tunneling techniques
  • Updates and upgrades are planned by your IT Dept
  • Incl. $1360 / year for the hosting itself
    (based on USD / EUR = 1.2)
  • Incl. $1200 for Jira 25 user license.
    From the second year onwards, pricing is $600
  • When you stop paying, the system can continue on your own (internal) system. You own the data.

Integration option with Confluence and Confluence Questions (25 user licenses)

Atlassian Cloud

Starter package

$4500.00

TCO 3 years
  • Atlassian makes the system available for you
  • 25 user license Confluence and Confluence Answers
  • Jira Integration is done by Atlassian
  • Support from Atlassian only
  • When you stop paying, the system will be turned off and we will help you to migrate the data to your own server.

On your server

Enterprise package

$3600+.00

TCO 3 years
  • Uses the internal network and it's your server
  • 25 user server license for Confluence and Confluence Answers
  • Jira Integration with jira is done by yourselves, we help you to do this efficiently
  • Support from Atlassian and Pix Software
  • + Don't forget to add the fee you pay to your IT department for deploying your server and for the server admin hours they need to support you

  • When you stop paying, the system will continue on your own system.
Please note:
The EU hosting is calculated in Euro.
A server costs Eur. 1050 per year per server.
In this example we calculated the total as $4095

On our servers

The top of the top

$7695.00

TCO 3 years
  • Hosted by Pix Software but owned by you
  • 25 user server license for Confluence and Confluence Answers
  • Integration with jira is done by Pix software in collaboration with your IT Department.
  • Support from Atlassian and Pix Software
  • Includes the second hosting server with Confluence. This is the upgraded Professional EU hosting.
  • When you stop paying, the system can continue on your own (internal) system. You own the data.

Video

Confluence Questions (2:05)